Friday , 19 July 2019
Poll: Should IT vendors be involved in online discussions of their products?

Poll: Should IT vendors be involved in online discussions of their products?

Geeks chatting
Image: iStockphoto/nesharm

As part of my job, I come in contact with a lot of technology companies—the same companies that we write about and discuss in the forums every day. I often encourage them to follow the threads in the forums and the general feedback from TechRepublic members when we write about their products. 

For years, I’ve been encouraging product managers at these technology companies to get involved in the conversation. They usually know their products inside and out and have deep knowledge of the market category that their product covers. As a result, I think they a valuable perspective to add. 

I also don’t mind when they respond to criticisms and defend their product, as long as they are transparent and forthcoming about it and don’t just copy and paste from their marketing material. I simply request that they identify themselves as official representatives of their companies. In many cases, they can help clear up confusion, explain product features (or missing features), and provide valuable insights about the future roadmap of the product.

As a result, I think technology companies can add useful information to product discussions on TechRepublic and I’d like to encourage more of it. Very few companies take me up on it, but I will continue to encourage them. However, I’m also interested to hear what TechRepublic members think about this topic. Take the two polls below and add your thoughts in the comments.

If you have trouble taking the poll above, you can go to this link to respond directly. Click here to see the poll results.

Examples

Here are a couple examples where representatives of IT companies played a constructive role in TechRepublic discussions:

  • See the posts from mbeare in this discussion of Start Menu Reviver
  • See the posts from Mrinal.Desai in this discussion of CrossLoop

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